Last Updated: 26 February 2026
At GEN-ZCART, we sell digital products, which are delivered instantly after successful payment. Due to the nature of digital content, we follow a strict but fair refund policy.
We offer a 12-hour refund policy from the time of purchase.
If you face any of the following issues, you may request a refund within 12 hours:
You did not receive your download link
Technical error during delivery
Corrupt or inaccessible files
Duplicate payment
Refunds will not be provided in the following cases:
Change of mind after purchase
Accidental purchase
Incompatibility with your device/software
Failure to read product description
Partial downloads
To request a refund, email us within 12 hours of purchase at:
Please include:
Full Name
Registered Email
Order ID / Transaction ID
Payment Screenshot
Brief explanation of the issue
Our support team will review your request and respond within 24 working hours.
If approved, refunds will be processed within 5–7 business days, depending on your bank or payment provider.
Any attempt to misuse or abuse this refund policy may result in account suspension and denial of future services.
For refund-related queries, contact:
📧 abhaychavan3285@gmail.com
📍 Pune, Maharashtra, India